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Frequently Asked Questions
1. How can I make reservation
online?
2. How long will it take to get
a hotel's confirmation?
3. What if the hotel
I requested is not available?
4. What is the method of payment?
5. Are the prepayment rates cheaper
than the rates of paying at site?
6. When will I be charged?
7. What credit cards accepted?
8. Is the credit card information
secure with HK-Hotel.com Network online?
9. Is there any fee using your
services?
10. What is the cancellation
policy for hotel reservations?
11. What is the latest time to
make reservation?
12. What time can I check-in
& check-out?
13.Glossary of room types
14. Are your hotel rates per
room or per person?
15. What about child rate ?
16. If you have questions or
comments
1. How can
I make reservation online?
HK-hotel.com provides you and easy-to-use but
high standard secure reservation system.
- You can make your reservation
by select "To Book a Room" button on your selected hotel's
page.
- Upon confirmation, we
will send you the booking details and a hotel check-in
voucher via e-mail. This voucher can then be presented upon
check-in at the hotel.
2.
How long will it take to get a hotel's confirmation?
- If the space is available,
the booking can be confirmed within 24 hours.
- If no more allotment
is available at that moment, we will make the request to the hotel.
In this case, it might take 1 or 2 working days (depends on the
hotel's reservations clearing process) to get the confirmation.
3.
What if the hotel I requested is not available?
- You will be notified
via e-mail if your requested hotel is not available. And our travel
experts will try to find hotels of comparable standards, prices
and in the same area (if available) for your considerations.
Note: Please fill in alternative hotels in the reservation
form when making reservation to let us know your preferences
in case of your requested hotel is not available.
- To avoid disappointment,
especially over high season periods, very early booking is
strongly advised.
4.
What is the method of payment?
All bookings in our system are on prepayment
basis. For your convenience, HK-hotel.com offers you credit card
payment directly from our standard secure web site.
5.Are
the prepayment rates cheaper than the rates of paying at site?
These wholesale
prepayment rates are normally much cheaper than the rates of paying
directly to the hotels upon check-in or check-out. You can make
big savings on our great-deal room rates.
6.
When will I be charged?
You will not be charged at the time of making
reservation, but we will debit full amount (according to
your booking) to your credit card prior to your check-in
date.
7.
What credit cards accepted?
We accept payment by VISA, Master Card
and AE Card.
8.
Is the credit card information secure with HK-hotel.com?
All of the credit card details and
your personal information are protected and secured by the standard
secure socket layer (SSL) encryption.
9.
Is there any fee using HK-hotel.com service?
There is no charge to use HK-hotel.com inquiry
and hotel reservation services.
10.
What is the cancellation policy for hotel reservation
If you decide to cancel your booking
we must be notified of the decision via e-mail: enquiry@hk-hotel.com, please remember
to quote booking reference number. Some of charges will be payable
depending on when the notification of cancellation is received.
11.
What is the latest time to make reservation?
Normally, we accept bookings that are made
at least 5 working days before the check-in date. Late bookings
are upon request and subject to availability.
12.
What time can I check-in & check-out?
- Check-in time : from
12.00 p.m. (noon)
- Check-out time :
before 12.00 p.m. (noon)
NOTE : For early
check-in and/or late check-in (after 6.00 p.m.) , Or late check-out
is possible upon request and subject to availability.
13.Glossary of room types?
- A "single room"
: has one single bed, and thus accommodate one person.
- A "double room":
has one large bed, big enough for acouple lOr a "twin room"
: has two single beds for two people who don't want to share a
bed.
- A "triple room":
accommodate three people. A triple room is composed of either
a large bed and one single, or three single beds
- A "quadruple
room": accommodate four people. A quadruple room can have
either two large beds, or one large bed with two single beds.
NOTE : Extra
bed for child : in all casses these are only suitable for children
aged 12 and under.
- A "studio"
is one room living-cum-sleeping accommodation, usually with divan/sofa
beds, basic kitchen facilities (usually two cooking rings and
a fridge) and a shower room.
- An "apartment"
: is a self-contained flat with one or more bedrooms with twin/double
beds, basic kitchen facilities (usually two cooking rings and
a fridge) and a shower room.
14.Are
your hotel rates per room or per person?
All of our listed rates are per room,
not per person.
15.What about child rate?
- There is normally no
charge for a child under 12 years old sharing a room with parents
but charged for breakfast. (if not state otherwise)
- If a price for a twin
plus child shown in the tariff as N/A as the triple price will
apply. Otherwise twin plus child prices are for a room with two
adults and one child aged between 2 and 12 years (unless a different
range is specified).
- Cots are only suitable
for children under 2 years.
NOTE : Child reductions will not be available if the child
arrange is not specified at the time of booking.
16.If
you have questions or comments
Do not hesitate to contact us at: enquiry@hk-hotel.com we will answer
you personally as soon as possible.
Thank you very much for
your visit.
Assuring you
of our best attention at all times.
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